Privacy Policy
Effective Date: 18-04-2025
WegoChow (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
By using our website and services, you agree to the practices described in this policy.
1. Who We Are
WegoChow is an online grocery platform connecting customers with local African and Caribbean vendors. We operate as a data controller for customer data and a data processor on behalf of vendors, depending on the context.
2. What Information We Collect
We collect and process the following categories of data:
a) Information You Provide
Full name
Email address
Phone number
Delivery address
Order and payment details (processed securely via third-party providers)
b) Automatically Collected Information
IP address
Browser type and version
Device information
Pages visited and time spent on the site
Referring site information
Location data (if enabled)
c) Cookies
We use cookies and similar technologies to:
Remember your preferences
Improve your shopping experience
Provide analytics and marketing insights
You can manage cookie preferences via your browser settings.
3. How We Use Your Information
We use your personal data to:
Register and manage your account
Process and deliver your orders
Communicate order updates and customer service responses
Send you marketing messages (with your consent)
Improve our website and services
Comply with legal obligations
We do not sell or rent your personal data to third parties.
4. Lawful Basis for Processing
We process your data under the following lawful bases:
Contractual necessity: To provide and fulfil your orders
Legitimate interests: For fraud prevention, analytics, service improvement
Legal obligation: To meet regulatory or tax requirements
Consent: For email marketing and non-essential cookies
You may withdraw your consent at any time.
5. Sharing Your Information
We may share your data with:
Vendors you purchase from (to fulfil your order)
Service providers such as delivery companies, payment processors, hosting providers
Regulatory bodies or law enforcement, where legally required
All third-party service providers are bound by confidentiality and data protection agreements.
6. Data Transfers
If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as:
UK adequacy regulations
Standard contractual clauses approved by the ICO
7. Data Security
We use industry-standard security practices including:
SSL encryption
Firewalls
Restricted internal access
Secure payment integrations
However, no internet-based system is 100% secure. You are responsible for keeping your account password confidential.
8. How Long We Keep Your Data
We retain your data only as long as necessary to:
Fulfil your orders and support your account
Meet legal and tax requirements
Resolve disputes and enforce agreements
You may request deletion of your account at any time (subject to lawful retention obligations).
9. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Object to or restrict certain types of processing
Receive your data in a portable format (data portability)
Withdraw consent (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at info@wegochow.com.
10. Children’s Privacy
WegoChow does not knowingly collect data from children under the age of 13. If we discover that a child has submitted personal information, we will delete it promptly.
11. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, technology, or legal requirements. If we make significant changes, we will notify users via the website or email.
12. Contact Us
If you have questions or would like to exercise your rights, contact:
WegoChow
info@wegochow.com
Supervisory Authority: [Information Commissioner’s Office – www.ico.org.uk]