🛠️ Vendor Help Centre

Everything you need to run your store

📦 Adding & Editing Products

To add a product:

1. Go to your dashboard
2. Click Products > Add New
3. Add product name, price, photo, description, and category
4. Click Publish

To edit a product:

• Go to Products > Edit, update the info, and click Update

Tips:

• Always show weight/quantity (e.g. 1kg, 500ml)
• Use clear, well-lit photos
• Avoid duplicate or unclear product names

🚚 Managing Orders & Deliveries

• You’ll receive an email and dashboard alert when an order is placed
• Mark it as Processing while preparing
• Mark as Ready for Delivery once packed
• WegoChow will coordinate rider pickup or customer collection

Vendor responsibilities:

• Pack securely and label clearly
• Be ready within your stated fulfilment window
• Let us know immediately if stock is unavailable

🖼 Product Image Guidelines

Use:

• Real, well-lit photos of your actual products
• Plain backgrounds where possible
• No collages, blurry shots, or watermarks

📩 Need help? Email vendors@wegochow.co.uk

💰 Commissions & Payouts

• WegoChow charges a 10% commission on each order
• Customers pay securely at checkout
• Payments go directly to your registered vendor account (minus commission)
• Vendors can view sales and payout history anytime via the dashboard

📋 Vendor Terms & Policies

By joining the platform, all vendors agree to:

• Keep prices and stock accurate and up to date
• Pack and deliver orders reliably and on time
• Use clean, safe packaging for all food
• Follow hygiene best practices
• Respond quickly to any order issues
• Maintain respectful communication with customers and staff

Vendors who repeatedly breach these terms or receive poor ratings may be removed from the platform.

📑 Platform Fees & Charges

To support your growth, you will not pay any platform or listing fees during your first 3 months on WegoChow.

After this trial period, a low monthly platform fee will apply to help cover technology, maintenance, and ongoing vendor support.

💡 Summary of Fees:

• Vendor commission: 10% per order (automatically deducted)
• Platform fee: £0 for the first 3 months → [e.g. £15/month] from month 4
• Customer service fee: A small fee added at checkout (paid by customer)
• Customer small order fee: Applied to baskets under a certain value (e.g. under £10)

🟢 These customer fees do not affect vendor payouts.

📘 Food Safety & Compliance

If you sell cooked food or perishable goods, you are responsible for:

• Registering your kitchen/business with your local council
• Holding a valid food hygiene rating
• Following UK food safety, allergen and labelling requirements

Learn more or register at:
👉 www.gov.uk/food-business-registration

Not sure what’s needed? Contact us — we’ll help guide you.